At Salon Savings, we strongly believe in providing our customers with friendly and reliable customer service.
We understand that your time is precious. If you have questions or concerns about your order, please email our Customer Service Department at email@example.com or you can call us at 866-376-0506..
Do I have to create an account to place an order?
Creating an account on SalonSavings.com is optional. However, creating a personal account will save you from retyping all of your account information the next time you shop with us! After you have used your account to order, you can then log in to your account to check on the status of your orders, view past orders and track your shipment.
When should I expect my shipment?
We do our best to get your products shipped out as soon as possible! Please allow 24-48hrs from the date of order placement for processing. Orders placed on holidays and Weekends will ship on Monday. Standard delivery time takes 3-5 business days. All orders are shipped by UPS and USPS; you also could call our customer service department and choose your carrier at 1-866-376-0506.
A signature is required on all orders over $200.
Do you ship international?
Unfortunately we don’t ship international at this time.
We currently ship to all states, including Puerto Rico, Hawaii and Alaska. At this time, we do not ship to Canada.
Do you charge extra fees for P.O BOX, APO/FPO addresses?
Yes you might be charged extra fee for P.O BOX, APO/FPO addresses, all orders shipped to AK, HI and PR DO NOT qualify for Free Shipping. All P.O. Box/APO/FPO orders are shipped via USPS. If you abbreviate your P.O. BOX address and the order comes back to Salon Savings through UPS, you are responsible for the additional charges and the original shipping charges will be not refunded.
Please make sure that all shipping information is correct including your PayPal account. If address does not match or package is undeliverable and the package is returned to Salon Savings, a 15% restocking fee will be charged to your card. If you would like the package re-sent again, additional shipping charges will be applied. Please be advice that your responsible for any extra fees UPS, USPS charge for incorrect address or change of address.
What does Pending Shipment Mean?
Pending shipment means that the ordering process is complete and your package is in our warehouse, labeled and ready for pick up. Once the carrier arrives (Usps,Ups) and scans your order, your statues will change to shipped. If you have further questions or concerns please feel free to contact us at 866-376-0506. We will be more than happy to help you.
Damaged or Lost Shipments
If damage to your Salon Savings shipment occurred or tracking information says your package is lost, please keep the original packaging materials and immediately contact your shipping provider. (UPS or USPS).
Examples of Damaged Shipments:
- Cracked or broken items
- Products received frozen
- Crushed boxes or jet puffs
- Visibly tampered with packages
If you received one of the above problem packages, please follow these steps:
- You have 24 hours to report a damaged package. Please review their sites for further instructions.
- Please request a Damage Inspection report from the shipping provider.
- Please request that your shipping provider return the package to Salon Savings if we are found responsible.
Salon Savings will be responsible for:
- leaking bottles (and rest of package is unharmed)
- items with missing caps
What if I want to cancel or change my order?
Once your order has been placed and processed orders can no longer be adjusted or cancelled. We understand they might be a change of aspect and wish to cancel your order. Our Customer service department will do their best to accommodate all your needs.
Please feel free to contact us at 866-376-0506.Your satisfaction is our main priority.
To qualify for a refund, ALL items must be unused and in their original packaging and containers. Please include all manuals, warranties, and product accessories. Any appliance that has been plugged in/used will not qualify for a refund.
THERE ARE NO REFUNDS FOR USED OR OPEN PRODUCTS. NO EXPECTIONS.
What should I do if I experience an allergic reaction to one of the products?
We do advise that all of our customers take the time to read carefully all instructions and ingredients by the manufacture before applying any of our products. Salon savings is a retail website not the original manufacture for the products on our site. If you seem to experience an allergic reaction to any of our products, directly contact the manufacture. Contact information is located on the packaging of the product. If we could be of any assistance please feel free to contact us at 866-376-0506.Salon Savings will not exchange or issue a refund for this matter.
Why Can’t I return used or open products?
Due to sanitary reasons we cannot accept used or open products. All products must be in re-sellable conditions.
What products are final sale?
Due to sanitary reasons we cannot accept returns on hair brushes, nail polish, makeup or cosmetics.
Why was I charged a 15% restock fee on my return?
- undeliverable address/ customer had wrong address
- customer doesn’t want the formula change
- return by customer/changed mind
- UPS Undeliverable/ 3 delivery attempts
How many days do I have to return a product?
We accept all returns within 30 days of the original shipping date. Customers are responsible for the return shipping fee.
Returns Salon Savings are responsible for:
- Defective item (ex. Hairspray does not work)
- Invoicing errors
- Wrong item shipped
- Item(s) missing from order
Please use the most economical shipping method for your return. Packages must be returned prepaid. Pack and seal your box securely, in the original package. Customer is responsible for the product until it is received in our warehouse. We are not responsible for lost returns.
If you would like to return an item to Salon Savings, please email our Customer Service Department to receive a Return Merchandise Authorization (RMA) number. The assigned number must be written clearly on the return package, and on the included packing slip inside. We WILL NOT issue a refund without an RMA number assigned.
We do not accept COD. RETURN SHIPPING COST is the responsibility of the customer whenever the restocking fee applies. Merchandise returned that was eligible for free shipping will be charged the original shipping and handling costs. This cost will be deducted from your refund.
The following information is REQUIRED with all returns:
- Full Name
- Phone Number
- E-mail Address
- Sales Order Number
- Item that is being returned (you can find the item number on your invoice)
- Reason for Return
Returns and exchanges MUST be mailed to the address on the invoice:
100 Adams Blvd
Farmingdale, NY 11735
Once your package has been received, your refund or exchange will be processed within 30 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
For more information on our return policy on damaged or items sent in error of Salon Savings; please contact our Returns Department at customerservice@SalonSavings.com. Or call our Customer Service Department toll free at 1.866.376.0506.
Salon Savings.com currently accepts:
- American Express
- PayPal (online orders only)
Your credit card will be charged once the order ships. Credit card information entered on Salon Savings.com is 100% safe and secure.
We are proud to offer PayPal as a payment option to our valued customers. PayPal provides a convenient payment method with no financial information disclosed to the merchant. Because of the seamless experience of PayPal's payments, some Salon Savings.com policies differ if you do choose this method. Please read our PayPal Terms and Conditions.
PayPal Terms and Conditions
If you use PayPal to make a purchase on SalonSavings.com please be aware that your account is charged before the order ships.
When you make a PayPal purchase you will be re-directed to their encrypted, secure website to access your payment information. You will then be returned to SalonSavings.com to complete the order.
As a PayPal merchant, SalonSavings.com has up to 50 days to refund your money if we are not able to fill the entire order you were originally charged for.
Salon Savings.com DOES NOT accept:
- Money orders
Your satisfaction is our main priority at Salon Savings.com. All products are 100% authentic and original brand names. We do not offer or sell any "knock offs" or imitations.
Why is the Product I received different from the image shown on the website?
Please be aware that products images are for display only and DO NOT always accurately represent the current bottle packaging. Because manufacturers are constantly updating product packaging, we may still show an older image than what it is shipped from time to time. We are not responsible for items received with different product packaging than displayed on our site, unless ingredients have changed as well.Un-opened merchandise may be returned within 30 days after delivery for a refund. If you place an order of large quantity please be sure to check all products upon receiving order.
Please feel free to contact us for any help on placing your order or if you have any questions or concerns. Our customer service team will be more than happy to help.
Business hours: 9am to 5pm eastern time. Except holidays and weekends.